FAQs
About LibreView
Why should I sign up for LibreView?
LibreView gives you clear, intuitive reports from numerous glucose devices and makes it easy to share them with your Care Team. Whether you upload your patients’ glucose device in your clinic, or they upload remotely, your patients’ glucose data are stored safely in the secure data servers and can be viewed at any time. LibreView is free and easy to set up.
Note: The patient version of the LibreView system currently works with Abbott Diabetes Care glucose devices only.
What is a Practice?
A Practice consists of one or more healthcare professionals who can view the same group of patients. When you have a LibreView Professional Account, your account is associated with at least one healthcare Practice (even if that Practice is just you). If you choose to invite other Care Team members to your Practice, they will be able to see the same patient reports that you see for that Practice.
Learn More: Enable the LibreView Practice Feature
How much does it cost?
LibreView is free. There are no initial start-up costs and no subscription payments.
What are the minimum system requirements for LibreView?
The LibreView website requires one of the following browsers:
- The latest version of Safari (Mac OS X Yosemite 10.10 or higher)
- The latest version of Google Chrome
- The latest version of Mozilla Firefox
- The latest version of Microsoft Edge
Installed on a computer running:
- Mac OS X Yosemite (10.10) or higher
- Windows 8.1 or Windows 10 Anniversary update (or higher)
Learn More: Minimum System Requirements
Will I need special hardware or cables?
To use LibreView, all you need is a computer with internet access and the cables that connect the supported glucose device to the USB ports. No special hardware, transmitter boxes, or CDs are needed.
Will I need to have administrator privileges on my computer to use LibreView?
You will need to be logged in as the local administrator on the computer you'll be using to install the LibreView Device Drivers. The drivers allow LibreView to upload glucose data from a USB device. Domain or network administrative user roles may not be sufficient. If you are working as part of a larger healthcare organization, you may need to contact your IT team for assistance. Once you have successfully installed the LibreView Device Drivers, you will not need special privileges to run it.
Note: It is always recommended to restart your computer after installing or updating the device drivers. You will also need local administrative rights when updating the drivers.
Learn More: Install LibreView Device Drivers
Does LibreView work with insulin pumps?
No, LibreView currently does not support insulin pumps.
Is my patient's data safe?
Yes, your patient's LibreView account is protected by encryption. We conduct regular third-party audits to ensure that your data is safe. Learn more: Data Management Security
My clinic is not behind a firewall; instead we’re using a proxy server. Will I have an issue?
You should not have a problem using LibreView as long as you have access to the internet. The LibreView platform does not require special browser or proxy server settings to run. If you encounter an issue, please contact Customer Support.
My clinic uses other software to download other devices and insulin pumps. Can we use LibreView alongside these other systems?
Yes, you can use your existing system alongside LibreView as long as you follow the instructions to upload glucose devices for each program.
Learn More: Compatible Devices
What is the LibreView inactive account policy?
Accounts that are considered “inactive” will be notified at least 28 days before the scheduled deletion date so you can reactivate your account or it will get deleted. Accounts need to be inactive for at least 6 months to be notified.
Which LibreView accounts are considered inactive?
Emails for account deletion will be sent to users who have not logged in within 6 months and have no patient data.
NOTE: On the deletion date, the account and any data will get deleted completely. You will have to start over by creating a new account.
How can users keep their accounts from being deleted?
Users will get an email with the date that their account will be deleted. Before the deletion date, the user simply has to log into their account to keep it from being deleted.
Getting Started
How do I set up a LibreView Professional Account?
Go to the LibreView website and click Sign Up. Check the box to confirm that you are signing up for the Professional Account and then click Continue. You will be asked to complete a short registration form, accept the Terms of Use and Privacy Notice, if applicable, complete 2-factor authentication. If you want to start uploading devices, LibreView will prompt you to install software that allows the LibreView platform to get data from your devices. Once you’ve installed the software, you will be able to start uploading devices and viewing reports.
Learn More:
Create A Professional Account
Complete 2-factor authentication
How can I change my preferred methods for receiving the 2-factor authentication security code?
If enabled for you, and you would like to update a preferred method saved to your account, navigate to Account Settings and click the Edit link located within the 2-factor authentication section of your Profile.
Do I need to complete 2-factor authentication every time I log in to LibreView?
When you are prompted to complete 2-factor authentication, you will have the option to select “Remember Me.” Selecting “Remember Me” tells LibreView that you are using a trusted device and not to ask for a code each time you log in to LibreView. You may be remembered on multiple devices.
Note: You will be prompted to complete 2-factor authentication if you do not choose to “Remember Me,” reset your password or 2-factor authentication settings, or if you clear your browser’s cache.
Note: 2-factor authentication is not enabled for all users.
How do I download the latest version of the LibreView Device Drivers?
To use LibreView to upload data from compatible devices and create reports, you will need the latest version of the LibreView Device Drivers.
Learn More:
LibreView Device Drivers
Install LibreView Devices Drivers
Will I need to update my LibreView Device Drivers?
New versions of the LibreView Device Drivers will be released periodically to support new functionality and improve the upload experience. It is always recommended that you have the latest version of the drivers installed. You will be prompted during the upload process when there is a new version available and how to download it. This prompt will also inform you if the update is optional or mandatory to continue to upload devices. You can always use LibreView to view your patients' data without updating your drivers.
Learn More: Install LibreView Device Drivers
LibreView Practices
What is a Practice?
A Practice consists of one or more healthcare professionals who can view the same group of patients. When you have a LibreView Professional Account, your account is associated with at least one healthcare Practice (even if that Practice is just you). If you choose to invite other Care Team members to your Practice, they will be able to see the same patient reports that you see for that Practice.
Learn More: Enable the LibreView Practice Feature
What is a Practice ID and how do I find it?
Your Practice ID is a unique code you can give to patients if you would like them to share glucose data with you through LibreView. Patients can manually enter your Practice ID into their My Practices section within their LibreView Account to enable sharing. To find your Practice ID:
- Go to the Settings Menu
- Click the My Practices dropdown. Your unique Practice ID is located under the name of your Practice
Did you know that you can customize your Practice ID?
From the "My Practices" dropdown in the Settings menu:
- Select the Practice name
- In the Connect with Patients heading, click the Edit button
- Edit your Practice ID
- Click Save to ensure that your changes are retained
Learn More: Enable the LibreView Practice Feature
How do I invite patients to upload glucose data from home?
There are two main ways you can connect with your patients to view their remotely uploaded glucose data. Either you can invite patients to upload from home by clicking the Invite Patient icon in the global navigation bar, which will send them an email invitation from LibreView, or give the patient your Practice ID so they can initiate the connection.
Learn more: Set Up Remote Monitoring
Who should I invite to my practice?
If you would like other healthcare professionals you work with to be able to upload and view reports for the same patients, then you can invite them to join your LibreView Practice as Care Team member.
If you have patients who would like to upload remotely, you can invite them to link to your LibreView Account by clicking the Invite Patient icon on the Patient Dashboard. Once they accept your invitation and set up their own Patient LibreView Account, you will be able to see the data they upload.
Learn more:
Set Up Remote Monitoring
Create a Care Team
Note: The patient version of the LibreView system currently works with Abbott Diabetes Care glucose devices only.
How many patients or care team members can be in a practice?
There is no limit to the number of patients or Care Team members who can be associated with a LibreView Practice.
How do I join someone else’s practice?
Anyone who has administrator permissions for a LibreView Professional account can invite you to join their practice. The administrator should log into their LibreView account, then navigate to the Care Team page and enter your email address to send you an invitation to join. When you receive the email invitation, click the link to join their LibreView healthcare practice. Once you have joined, you will be able to see reports for any patients associated with that healthcare practice.
What are Practice Records?
Practice Records allow you to create customized fields for you and your Care Team members to record additional patient information that might be pertinent to your office requirements or needs. Practice Records are tied to the Practice that you, any Care Team members, and the patient are associated with.
Note: Only administrators have the ability to add/remove Practice Records. Practice Records may not be available in your country / region.
Learn More: Add Practice Record Fields
Devices
Can I view glucose data that my patients upload at home?
If your patient has a LibreView Account, you do have the ability to view the glucose data the patient uploaded remotely. Click on the Glucose History section of a patient then click the Glucose Reports button to view all uploaded data for the patient, including data uploaded by the patient.
Do I need additional drivers to upload data from my device to LibreView?
If you are already uploading successfully from the glucose device to the computer, then the required drivers are likely already installed on the computer. In some cases, you may need to download and install the manufacturer glucose device drivers to your computer before uploading data from the glucose device to LibreView.
For certain devices, you may need to download cable drivers as well.
What happens if I have a patient who uses more than one device?
If your patient uses more than one device to monitor their glucose, you can customize reports that combine data from multiple devices.
Learn More: View Multiple Devices on One Report
How do I connect my patients’ glucose devices?
Once you have successfully installed the LibreView Device Drivers, you can plug in any compatible device to start uploading glucose data. Login to your LibreView Account, click the Device icon in the top navigation. Connect one end of the cable to the glucose device and the other end of the cable to your computer and choose the option for saving the reports.
For a one-time report:
Click Create a 1-time Report to create a temporary report. This is accessible to you for 24 hours, contains no patient identifying information, and is not saved in LibreView permanently.
For a saved report:
Click Create Report Linked to Patient to save the report to a Patient Record, making it easy to view anytime.
Note: If this is your first time uploading a glucose device to this computer, you will be asked to install software that allows your glucose device to communicate with LibreView.
Learn More:
Upload Devices into LibreView
Install LibreView Device Drivers
Compatible Devices
Can I have both FreeStyle Libre software and LibreView on the same computer?
If you are using LibreView on your computer and would like to use the FreeStyle Libre desktop software, reboot your computer and open the FreeStyle Libre software to initiate the upload.
Can I remind patients to upload from home?
If your patient has a LibreView Account, you have the ability to send them a reminder to upload from home. Select the patient's Glucose History section. If the patient hasn’t uploaded in the last two weeks, you will see a Remind Patient to Upload button at the top of the page. Click on it to send the patient an email reminder.
Reports
How do I create a report?
When you upload a glucose device, you will be taken directly to the reports or to the patient's Glucose History section. From there, click the Glucose Reports button to generate and edit the report set.
Note: If your patient is using the FreeStyle LibreLink mobile app, you do not need to upload a device, although you will need to be connected to your patient’s LibreView account in order to view their glucose data. Click on the patient’s name from the Patient Dashboard and then click Glucose Reports.
Learn More:
Upload Devices into LibreView
Change Report Settings
How do I find reports someone else uploaded for me?
Search for the patient by either accessing the Search Bar at the top of your screen or from the Patient Dashboard.
Within your Patient Dashboard, you may also sort the patient list by clicking on the Last Available Data column to see the most recent uploads from your patients in chronological order or switch your view to show Recent Uploads from the drop down menu. Click on the patient’s name to view their recent data.
How can I compare glucose data for a patient?
To compare glucose data for a patient, navigate to the patient and click on the Glucose History section. Click on the Compare button at the very top of the Glucose History section. From the Compare Glucose Data window, select the timeframe for each individual dataset by clicking the Timeframe dropdown. Next, select the dataset end date (the default is the most recent available data). Alternatively, you can select a custom date range with the date picker. Once you have selected both the timeframe and report end date, click the Compare button to see a glucose data comparison including an AGP graph, average glucose, days of data and hypo events.
Learn More: Compare Glucose History
How do I download my patient's raw glucose data?
LibreView gives you the ability to download a patient's raw glucose history into a CSV file. This can be done directly from the patient's profile on an individual patient basis. You'll first need to search for the patient using the Search Bar or in the Patient Dashboard. Go to the patient's Profile section and scroll to the bottom. Click the blue Download CSV link, complete the reCAPTCHA requirement, and click Yes to download the data.
How does LibreView merge data from multiple devices?
You can view one set of reports with data from multiple devices, including when you have switched from one smartphone to another. You can choose which devices you want included in the report; however, data from certain devices cannot be combined with others.
Note: Notes from all devices are displayed without modification. If the same note is entered on multiple devices, all instances are displayed. Data uploaded into LibreView prior to the release of version 3.0 cannot be merged.
How do I remove devices from a report?
If you want to hide data from a device in the reports, use the Data Source button while viewing the reports, which displays the name of the primary device next to the Report Settings button. Unselect the Show (eye) icon under the Show/Hide column to exclude data from that device. You can always re-select the Show icon and re-generate the reports to include it again.
What is the Primary Device used for reports and how can I change it?
The Primary Device determines what report set is displayed. You can change the Primary Device by clicking on the Data Sources button and un-selecting devices until the device you want is labeled “Primary Device.”
Here is how the Primary Device is determined:
FreeStyle Libre 3 app
FreeStyle Libre 3 reader
FreeStyle LibreLink App for FreeStyle Libre 2 Sensor
FreeStyle Libre 2 Reader and updated readers
FreeStyle LibreLink App
FreeStyle Libre Reader
Note: Some devices and FreeStyle LibreLink may not be available in your country / region.
How is overlapping data handled from multiple devices?
Overlapping data is handled based on which Abbott Diabetes Care devices are being combined:
- Between app and reader – App data will be presented instead of reader data in most cases, except for when there is a reader for more advanced sensors.
- Between two Apps – Data from the App with higher priority will be presented. If the Apps have equal priority, data from App having the most recent data will be used. If the same timestamp, the App with the most data has higher priority.
- Between two readers – Data from the Reader with higher priority will be presented; if the Readers have equal priority, data from Reader having the most recent data will be used. If the same timestamp, the reader with the most data has higher priority.
Note: Some devices and mobile apps may not be available in your country / region.
Note: Notes from all devices are displayed without modification. If the same note is entered on multiple devices, all instances are displayed. Data uploaded into LibreView prior to the release of version 3.0 cannot be merged.
Patient Dashboard Overview
What are Views in the Patient Dashboard?
The Patient Dashboard comes pre-set with defined Views to assist in narrowing down your patient list to a specific group of patients that you are trying to monitor. Custom Views are created anytime you add a new Filter(s).
Learn More: Create Custom Views
How do I filter the Patient Dashboard?
To Filter your Patient Dashboard, use the Filter button in the navigation bar at the top of the dashboard. Click Filter and select the filters you would like to display. These filters will move from Available Filters to Active Filters. You can also add additional columns, customize the color and name your Custom View for future use. When you have made all your selections, click Save. Your new filtered list of patients will appear immediately and be listed under your Custom Views.
Learn More: Create Custom Views
What does starring certain patients do?
Starring a patient gives you the ability to create a subgroup of patients you would like to monitor for any reason you deem necessary.
To view only Starred Patients, you may also select the option to view only your Starred Patients from the dropdown list displayed.
Learn More: Add/Remove Patients to "Starred" List
Can I search within the Patient Dashboard?
You can hover over a specified column in the dashboard and a Search icon will appear for any searchable columns. Click Search icon and a text search box will appear. Enter text specific to the column to start the search.
Note: Not all columns are searchable within the Patient Dashboard. Some columns can only be sorted from ascending to descending or descending to ascending order.
Learn More: Search Patients within Patient Dashboard
How can I search for my patients?
You can search for a patient in LibreView by accessing the Search Bar at the top of your screen or while viewing the Patient Dashboard.
Learn More:
Search Patients within Patient Dashboard
Search Patients Using the Search Bar
Libre Pro
Can I use both FreeStyle Libre Pro desktop software and LibreView on the same computer?
If you are using LibreView on your computer and would like to use the FreeStyle Libre Pro desktop software, reboot your computer and open the FreeStyle Libre Pro software to initiate the upload.
How does LibreView separate glucose device data and FreeStyle Libre Pro data?
A patient's Glucose History section displays all available glucose history for that patient in chronological order. The most recent available data will be at the top. You can also adjust the view of the glucose history by device. By default, the All Data tab within the Glucose History shows all available data. The FreeStyle Libre and FreeStyle Libre Pro tabs limit the glucose history to those specific device uploads.
Can my patients view FreeStyle Libre Pro results in LibreView?
FreeStyle Libre Pro reports are not viewable in a patient's LibreView Account. If you would like to share the FreeStyle Libre Pro reports with your patient, you can download the reports.
How do I create a report for a FreeStyle Libre Pro?
When you upload a FreeStyle Libre Pro device, you will be taken directly to the full report set.
Learn More:
Upload a FreeStyle Libre Pro Reader
What types of reports are available for FreeStyle Libre Pro?
Listed below are the reports available:
AGP Report
The AGP Report shows the average glucose, time in range, coefficient of variation, standard deviation, glucose management indicator, and ambulatory glucose profile.
Glucose Pattern Insights
The Glucose Pattern Insights report offers an interpretation of the Ambulatory Glucose Profile (AGP) by highlighting glycemic patterns and supplying medication and lifestyle considerations to address them.
Daily Patterns
The Daily Patterns report shows glucose data over the “typical” day based on all days within the selected timeframe. It includes the ambulatory glucose profile, a graph of the 10th, 25th, 50th (median), 75th, and 90th percentiles of glucose readings.
Snapshot
The Snapshot report shows average glucose, percent above target, percent below target, and percent in target within the selected timeframe. The report also shows the number of low glucose events and the average duration of those events.
Daily Glucose Summary
The Daily Glucose Summary report shows daily glucose, time in target, time below target and time above target within the selected timeframe.